IT Support

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• Telephone, onsite and remote support – 24 hour response guaranteed.

• Disaster Recovery.

• Network Administration.

• Server Installation.

• Maintenance and repair of computer and network hardware.

• PC Supply and Repair.

• Network Security including Anti-Virus and Anti-Spam.

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IT Support Contracts

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Our IT Support Contracts have very affordable monthly starting prices and we won’t tie you in to a long term contract.  With our IT Support Package we offer short term rolling contracts that are easy to understand.

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Real Time System Monitoring

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Our External Monitoring System was developed following customer feedback to provide a service that recognises issues immediately, so they can be dealt with before they become a problem. Our customers often don’t even realise there was an issue, or a potential issue, until we contact them to let them know it has been dealt with.  

 

The system provides:

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• 24/7 monitoring of your server and internet gateway.

• Your email system will be automatically tested every 15 minutes.

• Back-ups will be checked daily.

• Alerts to full system disks, back-ups not done or checked, e-mail not working, rise in the rate of disk space usage, critical service crash i.e. exchange information store etc.

• Status report via email every 24 hours. Alerts can also be provided via SMS.

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Eclipse Manager Richard, has developed many long term relationships with customers and our clients range from new businesses to blue chip organisations.

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Our customer retention ratio is excellent and we obtain a high percentage of new customers from referrals – this is a testament to our personal approach and exceptional customer service.

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Our guaranteed call out time is 24 hours, but in reality this is often as short as 2 hours, or an immediate response for emergencies.

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