IT Support

IT Support

  • Telephone, onsite and remote support – 24 hour response guaranteed.

  • Disaster Recovery.

  • Network Administration.

  • Server Installation.

  • Maintenance and repair of computer and network hardware.

  • PC Supply and Repair.

  • Network Security including Anti-Virus and Anti-Spam.

IT Support Contracts

Our IT Support Contracts have very affordable monthly starting prices and we won’t tie you in to a long term contract.  With our IT Support Package we offer short term rolling contracts that are easy to understand.

Real Time System Monitoring

Our External Monitoring System was developed following customer feedback to provide a service that recognises issues immediately, so they can be dealt with before they become a problem. Our customers often don’t even realise there was an issue, or a potential issue, until we contact them to let them know it has been dealt with.  

 

The system provides:

  • 24/7 monitoring of your server and internet gateway.

  • Your email system will be automatically tested every 15 minutes.

  • Back-ups will be checked daily.

  • Alerts to full system disks, back-ups not done or checked, e-mail not working, rise in the rate of disk space usage, critical service crash i.e. exchange information store etc.

  • Status report via email every 24 hours. Alerts can also be provided via SMS.

Eclipse Manager Richard, has developed many long term relationships with customers and our clients range from new businesses to blue chip organisations.

Our customer retention ratio is excellent and we obtain a high percentage of new customers from referrals – this is a testament to our personal approach and exceptional customer service.

Our guaranteed call out time is 24 hours, but in reality this is often as short as 2 hours, or an immediate response for emergencies.

 We would be happy to provide your business with a free IT consultation, please contact us for details.